Frequently Asked Questions
Everything you need to know about your Chic Soul experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know which size to order?
Each product page features a detailed size guide and fit notes. Since we curate styles from various designers, we recommend checking the specific measurements provided for each garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can cancel your order within 30 minutes of placement; after that, we are unable to make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.